The DHS U.S. Citizenship and Immigration Services Awards Contract for Professional IT Services 

This project aims to enhance the integrated online account system, improving customer service and engagement for those seeking benefits through USCIS. Akiak is committed to using data-driven strategies and expert IT services to elevate the USCIS online account experience. Akiak’s agile methodology will deliver a unified, personalized, and secure account interface, streamline applicant forms, reduce operational costs, and optimize services through digital platforms. 

USCIS has transitioned to a master data management model, shifting from a transaction-based system to a person-centric approach for managing public interactions. This evolution enables USCIS to identify individuals more effectively and deliver an enhanced customer experience by leveraging advanced analytics and adaptive workflow models. By improving the online account system, USCIS will not only provide better services to the public but also enhance the quality of information received by its employees, helping them fulfill their mission more efficiently. Creating user-centric digital tools is essential to supporting millions of immigrants as they navigate the immigration process, while also easing the workload for thousands of USCIS employees. 

Contract Information: 

Contact: Patrick Crovo at [email protected]; Cell: 301-717-5086